Pizza Bites Limerick Limerick City Centre

Ordering online is a bit clunky to ask for what you want, however going in person costs more. I looked at the menu on Just Eat, saw a large taco chip and a drink was €6.99 so I brought €7 and they wanted to charge me €8 and I said no thanks and left. If anything I would have thought the apps cost more. I know it's only a €1 in difference but I felt off about being charged more in person when I could've just ordered for collection. Now comparing to Uber Eats it is more expensive there. Lovely food, good value, I'm just not going to order it in person anymore.

I have ordered pizza and kebab it was awesome.

Don’t order from Pizza bites, and definitely don’t do it through delivery. In the menu, there is no way of selecting toppings for your pizza, as they do on most takeaways selling pizza. There is ALSO no restaurant notes section to leave a written comment so there was no way of telling them the requests for making the order.

I called after the order was accepted to tell them the toppings, and was met with the worst customer service I’ve ever experienced. I was nothing but kind and was met with complete and utter disrespect. I tried to explain myself, that there was no option to put in the requests, but could barely get 2 words out before getting interrupted, being told I was wrong, and other things. I was called names, slurs, and a “stupid woman” which drew the line for me. I’d understand if I was rude back and returned the attitude, but I was patient throughout. At this point I asked for the order to be cancelled and a refund to be given to which they responded that the pizza was already in the oven and to “deal with it”. They hung up on me twice throughout when I asked them to simply please let me speak.

I’m sorry for the rant but I’m truly disappointed. Can’t believe the experience I had, never has a person been so rude to me over a takeaway phone call.